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Client Testimonials

 

Cooper Green Pooks have recently won Gold and Silver awards for Best Sales and Best Lettings Agent in the Midlands in the ESTAS,  a rewarding endorsement of the effort and commitment shown by every member of staff.   This is one of the largest and most prestigious awards ceremony in the estate agency business and is attended by over 600 estate agents.  Awards are based solely on client votes.

Some of the comments made by clients who voted for us this year are listed below:

 

  • “Cooper Green Pooks go the extra mile to help you, with what can sometimes be a bit of a painful process. The whole team are friendly, well informed and generally great people to deal with. Thank you”

 

  • “If everybody I dealt with was as efficient & helpful, my business life would be so much easier! Nothing is too much trouble & every tenant supplied by them has been exemplary. Many thanks to Chris Pook & his excellent team ! ”

 

  • “We have used other agents in the past, but decided to use Cooper Green Pooks and have found their professionalism and their ongoing advise invaluable.  Tom Thorne Property Maintenance Surveyor is excellent in his approach to property care and liaising with tenants”

 

  • “I found that the support from Sarah Elms, the sales progressor assigned to me after the offer was accepted, was exemplary.”

 

  • “Fabulous estate agents, when it came to the negotiations they got us the full asking price.  Brilliant!”

 

  • “We have used other agents in the past, but decided to use Cooper Green Pooks and have found their professionalism and their ongoing advise invaluable. Tom Thorne Property Maintenance Surveyor is excellent in his approach to property care and liaising with tenants.”

 

  • “Made me feel as I was the most important person they were dealing with. Would certainly sell another property through them.”

 

  • “We sold our house within 2 weeks. Very polite and knowledgeable. Very good support following offer. Overall excellent!”

 

  • “Ron and Anne Leary would like to express how well Cooper Green Pooks Letting have managed our properties during 2012. The whole letting team work in a very coordinated and supportive way at all times under the leadership of Chris Pook. We highly recommend them.”
  • “Superb, Professional service. I cannot rate these agents highly enough. Selling our property had a number of pitfalls, all of which were dealt with very well. Communication and feed-back were particularly impressive. Five Stars.”

 

  • “Our contact with this agent has been Jo, who has been excellent throughout the sale and purchase of our properties. We would always recommend them to others.”

 

  • “Chris Pook was a breath of fresh air breezing through the process from start to finish with confidence accuracy, a smile and good manners, always available I couldn’t fault the service.”

 

  • “I have worked with Cooper Green Pooks (formerly Pooks) since 1985 and they have managed my portfolio since 1999. They offer an extremely professional service to landlords and tenants. I would highly recommend them.”

 

  • “This was a complex sale involving an overseas buyer.  Carol managed some very difficult situations most professionally with competence & excellent communication. Her management & diligence clearly had a marked influence on the resulted sale.”

 

  • “I bought and sold through Cooper Green Pooks and the service I received was perfect. Nothing was too much trouble, I viewed the property 4 times after the offer was accepted, and the level of support throughout the process was excellent.”

 

  • “Cooper Green Pooks have been our letting agents for many years now as we have quite a few properties on our portfolio. We enjoy a very good relationship with the staff at the agency, they are always extremely helpful and are prompt to respond to any of our calls.”
  • “I have had nothing but a pleasant and professional experience from the team, from the head of lettings, Chris, through to all of his support team. I hope to have a longstanding relationship with them in the future.”

 

  • “Very satisfied with excellent service.”

 

  • “Have let property, and rented through Cooper Green Pooks in Shrewsbury.  Excellent experiences on both accounts.”

 

  • “Cooper Green Pooks go the extra mile to help you, with what can sometimes be a bit of a painful process. The whole team are friendly, well informed and generally great people to deal with. Thank you”

 

  • “I rely on Cooper Green Pooks completely for all aspects of the letting. New tenants found when necessary – absolute minimum of time with the property empty. Extremely helpful in organizing a new roof in my absence in Thailand. Very satisfied in all ways.”

 

  • “Always friendly, knowledgeable, business like and very efficient.”

 

  • “A great team, friendly serving and a speedy letting to an excellent tenant.”

 

  • “We sold our house within 2 weeks. Very polite and knowledgeable. Very good support following offer. Overall excellent!”

 

  • “Chris Pook has dealt with me from the first day that I requested Cooper Green Pooks act for me regarding letting out two properties. The follow up service is second to none and any issues dealt with.”

 

  • “The staff are very easy to deal with and I just feel I know where I am with them all the time. ”

 

  • “They really are an absolute joy to deal with. From their friendly and professional staff to their property management skills every aspect of their service is simply first class. I cannot recommend them highly enough!”

 

  • “We would have no hesitation in recommending Cooper Green Pooks Lettings, their customer service as been second to none. They act in a courteous and professional manner at all times.”

 

  • “We were so impressed with the professional and quick response to our needs when we sold our house previously, that we returned and used Cooper Green Pook’s services again. We would certainly recommend them to anyone!”

 

  • “I have let my property through Cooper Green Pooks for 14 years as the management service they provide is exemplary. They are a company that commits to the highest of standards and never compromise on this.”

 

  • “Cooper Green Pooks have managed my portfolio for the past 35 years. They are very professional and deliver an excellent service at a very competitive rate. I would recommend them to anyone. They have consistently excellent staff.”

 

  • “All the staff are very friendly and helpful, I deal mainly with Chris, Hugh and Tom and have always had an excellent and efficient service. ”

 

  • “Have used Cooper Green Pooks for more than 15 years. As a remote landlord, I appreciate their attention to detail and professionalism. All staff are extremely knowledgeable, courteous and polite and the whole operation is extremely well managed.”

 

  • “My family has dealt with the company for over 25 years and throughout they have always acted for us efficiently, effectively, reliably and with very high standards of professional integrity.”

 

  • “Very professional and helpful during my long association with this agent.”

 

  • “Superb customer service. I have let properties in towns around UK and Cooper Green Pooks are by far the most professional agent I have ever dealt with. ”